Woodkirk Stone
CHICAGO (CBS) – Thousands of Comcast Xfinity customers are reporting Internet service outages Tuesday morning in the Chicago area and across the country.
The company’s Twitter support page was inundated with complaints of outages, and the Downdetector website reported more than 54,000 outages for Xfinity, including in the Chicago area, as of 7:45 a.m.
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As of 9:15 am, internet service appeared to have been restored for many customers, with the number of reported outages falling to around 4,000, according to Downdetector.
@XfinitySupport @comcast @Xfinity widespread outages in Chicago, Delaware, Bay Area, as well as with the Xfinity outage map. No communication from Comcast so far $ CMCSA
– Matt Koz | Financial freedom (@MattKozFF) November 9, 2021
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Xfinity did not release an official statement on its website or social media accounts, and representatives could not immediately be reached for comment.
Many customers have taken to Twitter to express their frustration.
@comcast breakdown card telling me that they can’t find anything wrong with the service at my address and that everything is fine.
But then also say that the entire zip code I’m in is down.
I have to love it.
– Ian (@ IanIs3Letters) November 9, 2021
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The outage comes as many people are still working from home due to the pandemic.
Thank you! I’m in Chicago too. So I guess we don’t have to have any @comcast outage to see if we have a Comcast outage. ?? pic.twitter.com/5b0nsCZVJO
– # Solidarity (@GinPalaceAlice) November 9, 2021